You've got QUestions? We have answers!

 

How much does it cost?

Costs are listed on our Trail Ride and Horse Experience pages

How many people can go on a trail ride? 

We offer trail rides for up to 4 riders at a time and a guide. 

How old do you have to be to go on a trail ride?

Our trail rides are best suited for ages 10 and up. For younger horse lovers, we have the Horse Experience. 

Do you allow double riding?

For your safety, we do not allow double riding. 

Can you gallop?

There is no galloping on the trail. We enjoy a slower pace so you can take in the beautiful scenery and watch for wildlife! 

Is there a weight limit?

We have a weight limit of 235 lbs to assure the heath and safety of our horses. 

Can I go on a trail ride by myself?

We prefer to have at least 2. Single riders can sometimes be accommodated on a weekday. 

Do I need to have any experience riding?

Nope! Our horses are safe for beginner riders. 

What should someone wear for a Horse Experience?

Closed toed shoes are a must. Plan on getting a little dirty, so dress comfortably and appropriately.

What should I wear for a trail ride?

Closed toed shoes are a must. Long pants are recommended.

Do I have to wear a helmet?

We provide a helmet for all riders. Riders under 18 are required to wear a helmet.

Is there an age requirement for the horse experience?

The horse experience can be tailored for any ages 5 and up.

Where do we trail ride?

Our trail rides are through the Marl Bed Flats, which is on the north side of the Lake Jesup Conservation Area. It is a combination of ancient live oak hammocks and grassy floodplains. A great opportunity for wildlife sightings and pictures, especially when the wildflowers are blooming in the late summer. 

Where are you located?

Hidden Palms Ranch is conveniently located near I-4 and the 417 in the Sanford/Lake Mary area. We are only 5 minutes from the Orlando-Sanford International Airport,  30 minutes from The Orlando International Airport, 45 minutes from the attractions, and 40 minutes from the beach. 

Do I have to make a reservation?

Yes, trail rides and horse experiences are by appointment only. You can call us or email us to schedule your time at the ranch.  

Do you offer group discounts?

Because we offer private trail rides, only taking 2-4 riders out at a time to make it a truly personal experience, we are not offering group discounts. 

Can the whole family come for the horse experience?

This experience is designed for one-on-one time with the handler and the participant. Of course parents are welcome to take photos. If you would like to have more than one person participate, there is a $15 charge for each additional person. This also adds 15 minutes per person to the experience to accommodate additional riding time. Max of 3 people. 

How are payments handled?

When you book your experience, a deposit is collected by credit card over the phone or through paypal. When you arrive for your appointment, the remainder of your payment will be collected. Cash or Credit card accepted. 

What is your cancellation policy?

You must give 24 hours notice of cancellation to receive a refund of your deposit. 

What if it rains?

If we cancel due to rain, you can either reschedule, or receive a refund. If rain is in the forecast, we will make the rain call 2 hours before your scheduled time. 

Are you on Social Media?

We are! You can find us at facebook.com/hiddenpalmsranch
and instagram.com/hiddenpalmsranch

Still have a question?
Give us a shout!